How fast will YOU arrive on the site of a residential fire or flood?
Our average response time is approximately two hours. We can assure you that we will respond in 24 hours or less. We assemble and brief our team, then drive one or more of our specially marked "Arrow Fire & Water Vehicles" to the location.
Does your team clean carpets and wash walls?
Although Arrow does clean area rugs and drapes. The Arrow Fire Restoration business specializes in household soft goods clothing and bedding. Other specialists handle home furnishings, walls, furniture, carpet cleaning, reconstruction, painting, and the like.
Who decides what items receive the restoration treatment?
Just as your household items are unique to you, each job is different. Each smoke or flood damaged item is evaluated for its potential restoration. Recoverable goods are bagged for transport. Excluded items, perhaps of sentimental value, may be added at the customer's request. The project manager takes the hand-documented list and enters it into a computer database providing an inventory that the insurance claims adjuster and the homeowner can review.
what does Arrow do to remedy water-damaged goods?
Water damages can be dirt, sometimes sewage, or mold and mildew if the leak or flood moisture is allowed to remain without drying. The ozone room at Arrow Fire & Water Restoration will be the first step to begin the cleaning. Washable items will be laundered in a fabric safe agitation with commercial detergent while drycleanables will also receive the appropriate care using safe dry cleaning methods with special additives to remove mold and bacteria.
How do you remove smoke and other odors?
If any odor still lingers, we will then utilize the ozone machine to dissipate any remaining issues with odor. Our laundering process is approximately 5 times more effective than laundering through your home washers. This is due to the amount of cycles our machines perform during the cleaning process as well as using detergents that have been specially formulated to target smoke odors.
What is Ozone & HOW DOES IT WORK?
Ozone, (O3), sometimes called "activated oxygen", contains three atoms of oxygen rather than the two atoms we normally breathe. Ozone is the second most powerful sterilizer in the world and can be used to destroy bacteria, viruses and odors. In a process called oxidation this atom readily attaches itself to odor molecules. When contaminants such as odors, bacteria or viruses make contact with ozone, their chemical structure is changed to less odorous compounds. Ozone then reverts back to oxygen after it is used which makes it a very environmentally friendly oxidant.
Interestingly enough, ozone occurs quite readily in nature, most often as a result of lightning strikes that occur during thunderstorms. In fact the "fresh, clean, spring rain" smell that we notice after a storm most often results from nature's creation of ozone.
Interestingly enough, ozone occurs quite readily in nature, most often as a result of lightning strikes that occur during thunderstorms. In fact the "fresh, clean, spring rain" smell that we notice after a storm most often results from nature's creation of ozone.
What happens to the clothing that you cannot get clean?
Our experience gives us a good idea of what can be restored for usability. Our representative will advise you, based on that experience, and you can make your own disposition decision. If we remove household items and clothing for cleaning, we will make every attempt to restore the item.
When will my clothes be done?
On average we are able to clean and restore your items in about 2-3 weeks. This is of course dependent on the size, severity & season. We recognize that certain items are needed almost immediately. With customer assistance, selected baby and children's clothes, blankets, adult clothing, bedding and linens are processed within two to three days to allow you to normalize your life as soon as possible.
What if i am still at a temporary address when you have completed work?
If you will be in a temporary residence that cannot accommodate your clothing or household items, Arrow offers storage options for as long as you need. Upon your return to a permanent residence, we ask that you accept full delivery of your order within two weeks of your return. For more information on storage timeline options and pricing information please give us a call at 913.396.4090.
Do you give estimates for uninsured damage?
Yes. We are available Monday thru Friday from 8am to 4pm to answer any questions. You can reach us at (913) 396-4090 for full information
I need someone to come to my home immediately what do i DO?
A manager is available 24 hours a day 7 days a week. Contact us at 913.396.4090.
Couldn't find what you were looking for? We're always happy to help.