WHAT OUR CUSTOMERS ARE SAYING

THESE TESTIMONIALS, KUDOS AND SIMPLE THANK-YOUS ARE VERY SATISFYING TO ARROW FIRE & WATER RESTORATION DRY CLEANING MANAGEMENT AND EMPLOYEES. THEY REINFORCE OUR RESOLVE TO CONTINUE TO DO OUR VERY BEST.
At Arrow Fire & Water Restoration Dry Cleaning, we are dedicated to providing superior service. Customer input is essential. Please click on the button to the right if you would like to share your comments on your experience with us.
The professionalism and efficiency of Arrow was a comforting source during a period of crisis. The project manager understood the concerns homeowners experience with smoke damage and responded quickly to our questions. Our heirloom bed quilts and other textiles, were handled with care, returning fresh and clean.

Karen H.
Olathe,KS
Arrow Cleaners,

This is a very belated note of thanks for the beautiful job of cleaning some clothing and many “treasures” which survived the fire.  These items are just part of what makes up a life.  I was very surprised at how many things were restored to usefulness.  Your deliveryman was so kind and compassionate. He said he loves his job and it is really evident.

December 4th will always bring some sad memories but we have received many blessing. God has been so good. May you be blessed as you have restored a sense of normalcy to many lives.

Sincerely,

Mayant and Lloyd S.

To the Management of Arrow,

We have been meaning to write this note to you for the last few months and today’s article in the Kansas City Star encouraged us to follow through on our good intentions. In May of last year, an event that the weatherman called a freak wind burst, blew through the upper story of our house and dropped all the drywall and insulation onto our upstairs bedroom. Fortunately, no one was hurt. Our insurance company put us in contact with ServPro and through them Arrow. Almost every item of clothing and bedding we owned was buried in insulation, as were several pieces of furniture and two windows of draperies. I cannot say enough about the caring service your employees provided for us. Everything, including things from our wedding, which occurred 50 years ago, was handled with the utmost care. Things were cleaned and then return to us as we needed them, which entailed several different separate trips to Lawrence. Even the drapes that we feared could not survive the cleaning process were brought back, hung for us and looking like new. We could go on and on, but we felt that it was most important for you and your employees to know what a difference they made in the lives of some people going through a rather traumatic time. Thank you for your help.

Pat & Steve S.

"Happy Holiday weekend Stephanie! I thought I would give a shout-out to David from Arrow! My dear friends house had a small house fire with very heavy smoke damage. They were telling me how great Arrow and David have been to work with. I happened to stop over and there was sweet David just taking care of everything.  I would NEVER wish for a fire but if it happened Arrow would be the place I would go!"
 
Vicki P-B, Shawnee Mission, KS
(ed. note: Arrow Fire, Smoke & Water Restoration received this very complimentary note recently from a customer's mother!)
"I can't begin to tell you all of the things I ought to say. Some people seem to specialize in doing thoughtful deeds. You understood (my daughter's) problems and her needs. You helped because you wanted to, and found joy in being kind. Making others happy was the first thing on your mind. You make this world a better place by reaching out to others and giving from your heart. May you always be as happy as you have made my daughter. Thank you so much."

Wanda H., 
Georgia
Arrow Fire and Water Restoration --- Wishing my Insurance Company had a contract with these great people...... I lost all my clothing and textiles in a house fire over a year ago. The one item that I requested to be returned to me, in my opinion, needed to be processed a second time. Arrow Fire and Water Restoration took great care of the 70 plus year old Navy Peacoat. It came back in great shape. I would highly recommend using this local company to take care of your needs. They were easy to work with, and they even sewed on a missing button for me!! Big Thanks to all.

Sincerely, Lori A.
Merriam, KS
(Transcribed from a phone message). "Bruce, this is Jeff C. I'm calling actually to thank you, and your team at Arrow. We had a fire last Monday, December 13th and you guys are doing our cleaning and restoration of our clothes. I can't say how deeply touched we were that you guys did such a good job. Thank you so much. I can't say enough really. I talked to Connie today, but I totally forgot to call her when you guys delivered the clothes. It really made us feel so much better to get some of our clothes back and you just did a magnificent job. 

I love the way you guys work, and with that said I also informed Connie that I have a bar-b-Que team, and this spring you guys are going to have a nice bar-b-we and I won't forget you. Well, you guys have a bunch of our clothes so I really won't forget you. But anyway again, thank you very much for what you did. You really made a difference in our family. So Thank you again, we will talk to you later "

Jeff C., Kansas City, MO
"My house was destroyed by fire. My insurance carrier contracted with your cleaners to clean and restore my clothing insofar as possible. (Your people) have been truthful, forthright and totally professional in all dealings with me. A JOB WELL DONE!."

Irvin K. - Kansas City, MO
"Arrow's staff was courteous, prompt and sympathetic. The service was professional, the emergency items were cleaned and returned quickly. Thank you!"

Francis C. - Overland Park, KS
"Thanks for making a difficult time SO much better."

Bev T. - Shawnee Mission, KS
We recently received some nice kudos directed to our Fire and Water Restoration Division:

"Great job! Don't know how you all do it! Everything was cleaned and ready! The 'girls' were always so helpful in helping us pick up a load to take home! Everyone is always pleasant and fun to be with! Thank you all so much!"

Frank & Salli F. - Kansas City
"My family and I appreciate your company's diligence and persistence in assisting us in our hardship (home fire). Thank you very much."

Eric. J. - Kansas City
"Service was excellent and quality of cleaning was great! Thanks for making this unpleasant event more bearable!"

Tim S. - Shawnee Mission, KS
We found out about Arrow at one of the worst times in our lives, after a fire in our home. And, at first, I didn't believe that anything could be done with our smokey, dirty things, but they came back to us more beautiful than ever. Thank you so much!

Traci R., Kansas City, MO
"A special "thanks" to Tracy and her crew. Tracy took the time to explain the process to me, in the midst of total chaos (a house fire), and she and her crew did their work with the most amazing attitude. They enjoy their jobs and do them with the utmost professionalism. Thanks to all."

Mary G. - Kansas City
"Your (Fire, Smoke & Water Restoration ) staff could not have been more accommodating, efficient and professional. Yours is an excellent organization and I would highly recommend your services to any and all.Overall an 11 on a 10 point system."

Pete E. - Shawnee Mission, KS
"You all were a tremendous help to me during an incredibly stressful time. Thank you for the empathy you showed and the speed of your service during our fire damage."

LaKay C.
Kansas City
"After our fire, every piece of clothing returned was in excellent condition. Out of all the vendors who performed restorations of our belongings, Arrow was the BEST."

Jamey E. - Kansas City
"You can't improve on perfection. You took us under your wing and made us feel like family as we made our way through racks of belongings (after our fire). Taking me to see how the process worked made me even more appreciative of your hard work. Please don't change a thing (in the way you do business). It's a wonderful business. I believe Cindy D. with Allstate sent you to us. Whoever sent you, we will be eternally grateful. I will be honored to let everyone know of the understanding, personal and professional service you provided during such a difficult time. I truly hope no one would ever need to endure this. But the compassion you showed to our family will surely be rewarded to you and each of your hard-working employees."

Forever Grateful, Kurt, Kathy and Matt M. - Kansas City