WHAT OUR CUSTOMERS ARE SAYING
THESE TESTIMONIALS, KUDOS AND SIMPLE THANK-YOUS ARE VERY SATISFYING TO ARROW FIRE & WATER RESTORATION DRY CLEANING MANAGEMENT AND EMPLOYEES. THEY REINFORCE OUR RESOLVE TO CONTINUE TO DO OUR VERY BEST.
At Arrow Fire & Water Restoration Dry Cleaning, we are dedicated to providing superior service. Customer input is essential. Please click on the button to the right if you would like to share your comments on your experience with us.
The professionalism and efficiency of Arrow was a comforting source during a period of crisis. The project manager understood the concerns homeowners experience with smoke damage and responded quickly to our questions. Our heirloom bed quilts and other textiles, were handled with care, returning fresh and clean.
To the Management of Arrow,
"Happy Holiday weekend Stephanie! I thought I would give a shout-out to David from Arrow! My dear friends house had a small house fire with very heavy smoke damage. They were telling me how great Arrow and David have been to work with. I happened to stop over and there was sweet David just taking care of everything. I would NEVER wish for a fire but if it happened Arrow would be the place I would go!"
(ed. note: Arrow Fire, Smoke & Water Restoration received this very complimentary note recently from a customer's mother!)
Arrow Fire and Water Restoration --- Wishing my Insurance Company had a contract with these great people...... I lost all my clothing and textiles in a house fire over a year ago. The one item that I requested to be returned to me, in my opinion, needed to be processed a second time. Arrow Fire and Water Restoration took great care of the 70 plus year old Navy Peacoat. It came back in great shape. I would highly recommend using this local company to take care of your needs. They were easy to work with, and they even sewed on a missing button for me!! Big Thanks to all.
(Transcribed from a phone message). "Bruce, this is Jeff C. I'm calling actually to thank you, and your team at Arrow. We had a fire last Monday, December 13th and you guys are doing our cleaning and restoration of our clothes. I can't say how deeply touched we were that you guys did such a good job. Thank you so much. I can't say enough really. I talked to Connie today, but I totally forgot to call her when you guys delivered the clothes. It really made us feel so much better to get some of our clothes back and you just did a magnificent job.
"My house was destroyed by fire. My insurance carrier contracted with your cleaners to clean and restore my clothing insofar as possible. (Your people) have been truthful, forthright and totally professional in all dealings with me. A JOB WELL DONE!."
"Arrow's staff was courteous, prompt and sympathetic. The service was professional, the emergency items were cleaned and returned quickly. Thank you!"
"Thanks for making a difficult time SO much better."
We recently received some nice kudos directed to our Fire and Water Restoration Division:
"My family and I appreciate your company's diligence and persistence in assisting us in our hardship (home fire). Thank you very much."
"Service was excellent and quality of cleaning was great! Thanks for making this unpleasant event more bearable!"
We found out about Arrow at one of the worst times in our lives, after a fire in our home. And, at first, I didn't believe that anything could be done with our smokey, dirty things, but they came back to us more beautiful than ever. Thank you so much!
"A special "thanks" to Tracy and her crew. Tracy took the time to explain the process to me, in the midst of total chaos (a house fire), and she and her crew did their work with the most amazing attitude. They enjoy their jobs and do them with the utmost professionalism. Thanks to all."
"Your (Fire, Smoke & Water Restoration ) staff could not have been more accommodating, efficient and professional. Yours is an excellent organization and I would highly recommend your services to any and all.Overall an 11 on a 10 point system."
"You all were a tremendous help to me during an incredibly stressful time. Thank you for the empathy you showed and the speed of your service during our fire damage."
"After our fire, every piece of clothing returned was in excellent condition. Out of all the vendors who performed restorations of our belongings, Arrow was the BEST."
"You can't improve on perfection. You took us under your wing and made us feel like family as we made our way through racks of belongings (after our fire). Taking me to see how the process worked made me even more appreciative of your hard work. Please don't change a thing (in the way you do business). It's a wonderful business. I believe Cindy D. with Allstate sent you to us. Whoever sent you, we will be eternally grateful. I will be honored to let everyone know of the understanding, personal and professional service you provided during such a difficult time. I truly hope no one would ever need to endure this. But the compassion you showed to our family will surely be rewarded to you and each of your hard-working employees."